Shipping Policy

Shipping and delivery

What shipping options do you offer, and what are their associated costs?

We offer standard shipping with delivery times ranging from 1 to 5 business days, depending on your location. Shipping costs are calculated at checkout based on the destination and order size.

How long does it take for an order to be processed and shipped?

Orders are typically processed within 24 hours. Once processed, they are dispatched for delivery, with arrival times between 1 to 5 business days.

Can I track my package? How can I obtain the tracking information?

Yes, you can track your package. Once your order is shipped, you will receive an email with tracking information to monitor your shipment's progress.

Do you offer international shipping?

Currently, we ship within the European Union. For shipping outside the EU, please contact our customer service for more information.

What should I do if my package is delayed or doesn't arrive within the expected timeframe?

If your package is delayed or hasn't arrived within the expected timeframe, please consider the following scenarios:

If you have received a tracking number: Please contact us at support@weedorizers.com so we can assist.

If you have not received a tracking number: Please contact us directly at support@weedorizers.com, and we will investigate the issue promptly.

Can I change the shipping address after placing an order?

Yes, you can request a change to the shipping address after placing an order. The process depends on the status of your order:

If you have not received a tracking number: Please contact us as soon as possible at support@weedorizers.com. We will do our best to accommodate the change, provided the order has not yet been dispatched.

If you have received a tracking number: You will receive an email from Packeta/GLS a day before delivery, which allows you to redirect the package. Additionally, you can use Packeta/GLS app or the tracking service to change the delivery address or date. Please note that redirecting the shipment to another address or Pickup parcelshop may extend the delivery time by one or two working days.

How do you ensure the privacy and discretion of the packages?

We prioritize your privacy and ensure that all packages are shipped in plain, unmarked packaging without any external markings or labels indicating the contents.

Can I have my package delivered to a parcel locker or pick-up point?

Yes, but currently, we do not offer the option to select a parcel locker or pick-up point as the initial delivery address during the checkout process. However, if your order has already been dispatched, you can redirect it to a parcel locker or pick-up point through Packeta/GLS's services.

How to Redirect Your Package:

Using Packeta/GLS's Services:

Predict Notification: On the day of delivery, Packeta/GLS will send you a Predict notification with the estimated delivery time. This notification allows you to manage your delivery preferences.

Packeta/GLS App: You can use the Packeta/GLS app to redirect your parcel to a Packeta/GLS Pickup parcel locker or another preferred location. The app offers flexibility in managing your deliveries, including changing the delivery address or selecting a nearby Pickup point.

Tracking Portal: Alternatively, enter your parcel number in the tracking portal to choose when and where you want Packeta/GLS to deliver your parcel. Please note that redirecting the shipment to another address or Pickup parcelshop may extend the delivery time by one or two working days.

Free Shipping

We offer free standard shipping on all orders over €75 within the European Union.

Order Processing

Orders are processed within 24-48 hours of being placed. Orders placed during weekends or holidays will be processed on the next business day.

Shipping Times

EUROPE:

• Germany: 2-3 Business days
• Austria: 1-2 Business days
• Italy: 2-4 Business days
• Slovenia: 1-2 Business days
• Croatia: 1-2 Business days
• Hungary: 2-3 Business days
• France: 3-4 Business days
• Luxembourg: 3-4 Business days
• Spain: 3-5 Business days
• Sweden: 4-5 Business days
• Finland: 5-6 Business days
• Netherlands: 3-4 Business days
• Poland: 3-4 Business days
• Other European countries: 3-10 Business days (6 average)

If the package is not delivered within 10 business days, please contact us and we will resolve the problem.